Cloud login - User not logged in

The user is logged into the Cloud but when the user clicks on the Sign In (user email) , the user receives the following message: User not logged.

To overcome this behavior follow the steps below: 

1. Go to the following location on your computer:
   
   C:\ProgramData\20-20 Technologies\PCS\Cache
   
   
   
   
2. Delete the contents of the cache folder.
   
   
3. Restart Design.