While installing/repairing the Design or Flex application users may see an error message saying "Error getting file attributes" and pointing to a file path location on your driver.
Error code 2330 is a Runtime Error from the Windows Installer service, indicating insufficient privileges to access the specified path or issues with mapping the path as a UNC (network) path. This can be caused by permission restrictions or network configuration problems.
Follow the steps below:
Step 1 - Use recognized environment variables that are not mapped to a UNC path. The operating system relies on various environment variables, and if these are changed, corrupted, or deleted, you may encounter unexpected issues.
Microsoft article for reference: Recognized Environment Variables
Step 2 - Ensure the user has full access to the file path you are trying to access. In some cases, admin privileges may be required.
Note: these adjustments will require an IT technician or someone with elevated technical expertise.