Note: This method can help resolve a few common issues quite easily. Here are some situations where clearing the cache can be really helpful:
- When Cloud Browser isn't opening, shows a blank screen or displays the message no products available.
- When you can’t connect to the cloud server.
- When your cloud catalogs aren't showing up.
- When you're unable to sign in to Design.
To clear the cache, please follow the steps below:
- Close Design Flex: Make sure Design is closed before proceeding.
- Download the app: CLICK HERE to download the Clear Cloud Cache tool.
- Run the application: Once downloaded, open or run the file clearcloudcache.exe.
- Set the required configuration: Configure the application using the settings provided below:
Note: A web form will open once the cache is cleared; you can answer or close that.