Processing Refunds in Design Flex

Process a refund in the Merchant Portal

1. Go to Billing > Merchant Portal.
    
2. Open the Payments tab.
    
3. Select the transaction you want to refund.
    
4. Enter the refund amount (full or partial).
   
   
    
5. Click Refund.
    
6. (Optional) Send a receipt to the customer. 

What happens next

• The payment status updates to Refunded or Partially Refunded.
• The refund is shown in the payment details.

Process a refund in Design Flex

1. On Flex Cloud, select the tab Billing.
    
2. Select the Payments tab.
    
3. Click the payment you want to refund.
    
4. Select Refund and confirm.