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Cloud dialog box keeps spinning after you have logged in to launch Design

Jakob Blomstrand
  • Updated

When you have already entered your email address and password in the Cloud dialog box, it keeps spinning and Design will not open.
 

This behavior may happen sometimes after a software update. In this case, you can try either of the two options below.
 

Option 1

Close the Cloud dialog box and attempt to sign in again.


Option 2

  1. Close Design program.

  2. Remove the 2020 folders in the following path (Users\ [your username] \AppData\Local).
To reach the folders: 
  • Open File Explorer/Windows Explorer.
  • Type %localappdata% into the address bar and hit Enter.
       3. Clear the Cloud cache through the Clear Cloud Cache application.

       4. Run Design program.

 

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