When opening a design, the following error message appears:
An error occurred while trying to transfer data from Cloud. Would you like to try again?
Followed by the message:
Some cloud items cannot be updated.
Solution
This happens when you change the default Market region in your Cyncly Account.
To correct this problem, access your Cyncly Account Settings and set back the Market Region of the Cloud items used in your file.
You can check out this article for further details on How to edit your profile information in your Cyncly account.
Note:
Applies to Design 11 and higher
Design will not give you this error message, however the Cloud items will not be updated.
Related Articles
How to Navigate Cloud browser
Update Cloud Items in a Design
How to Configure Your Cyncly Account to Receive Update Notifications