When pressing the scroll wheel (middle mouse button) to pan in Design Live or Design Flex, nothing happens or another command (e.g., ZOOM) is triggered instead.
Several factors can contribute to this issue:
- Defective hardware or outdated mouse driver.
- Incorrect mouse settings in Windows.
- Customization software installed for the mouse.
- Use of third-party add-ons that may interfere.
Follow the steps below to troubleshoot and resolve the issue.
1. Test the Hardware Device
To verify that the mouse is functioning properly:
- Test the scroll button in other applications on the same computer to ensure it is responsive.
- Test the mouse on a different computer to rule out any hardware faults.
- Replace batteries if applicable (for wireless mice).
- Restart your machine to ensure there are no temporary software issues affecting the hardware.
2. System Resources Check
- Restart the machine if the issue occurred unexpectedly during an active Design session. This can resolve temporary system glitches.
3. Adjust Mouse Settings in Windows
Incorrect mouse settings in the Windows control panel can cause this issue. Follow these steps:
- Open the Windows Control Panel and double-click the Mouse icon.
- In the Mouse Properties dialog window, click the Buttons tab.
- In the Wheel button drop-down list, select AutoScroll.
- Click OK to apply the changes.
4. Check for Mouse/Keyboard Customization Software
Certain hardware come with proprietary customization software, which could be interfering with the scroll wheel's function. If this is the case:
- Open the customization software (e.g., Logitech Options, Razer Synapse, etc.).
- Make sure the scroll wheel is set to function as a Middle Button and not assigned to another function (e.g., zoom, back, forward).
- If the software has profiles for specific applications (such as AutoCAD), check that the scroll wheel is not configured differently for Design application. Example: The "Logitech Options" software can have profiles for certain programs like AutoCAD, where the Scroll wheel can be changed:
- Test disabling or uninstalling the customization software to see if the issue is resolved.
By following these steps, you should be able to resolve any issues with the scroll wheel not triggering the pan action in Design application. If the issue persists, contact our support team for further assistance.