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How to Install the new Revenera Certificate - FlexNet Login Issues

Matheus Pereira
  • Updated

Some users may experience temporary login issues, due to a Revenera certificate update.

If this occurs you will see the following message:

 

Cannot connect to server (FlexNet)  
Please check your internet connection or contact your account administrator

 

How to fix it:

To help you prepare, we’ve outlined the key details below. Admin credentials may be required for the steps, so we recommend working with your IT team to ensure a smooth process:

 

Option 1:

  1. Click here to download the certificate installer. 
     
  2. Save the file to your Desktop.
     
  3. Double-click on the file named "certupdate.exe".
     
  4. Click OK on the message that will pop up.

You may now reopen your Design application and reconnect using your email and password. 

 

Option 2:

  1. Click here to download the new zipped certificate folder.
     
  2. Save the folder to your Desktop.
     
  3. Extract the file to a temporary folder (Note: There are 4 certificate files in it)
     
  4. Double-click on the file named “amz-all-compliance.flexnetoperations.com.cer” and follow the installation instructions provided below:

 

Installation process:

  1. In the Welcome to the Certificate Import Wizard screen select Local Machine and click Next.

  2. In the Certificate Store select Automatically select the certificate store based on the type of certificate and click Next.

  3. In Completing the Certificate Import Wizard click Finish.

You may now reopen your Design application and reconnect using your email and password. 

 

 

 

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