Support Channels
Live Chat
Available through the Support Center:
https://design.support.cyncly.com/hc/en-us
Click the chat icon in the bottom-right corner of the page.
Hours of Operation
- Monday–Friday: 24 hours
- Saturday: 8:00 AM–12:00 PM EST
Phone Support
Hours of Operation
- Monday–Friday: 9:00 AM–7:00 PM EST
Toll-Free Support
+1 866-697-2020
Elite and Enterprise Customers
Please contact your Sales Representative for your dedicated support phone number.
Email Support
Sending an email to this address will automatically create a support ticket.
Online Support Request
You may also submit a support request through our online form.
Please refer to the article: How to access support – Design
2026 Holiday Schedule
Phone and chat support will be unavailable while observing the following U.S. holidays.
You may still submit a ticket through email or the online support form during these closures (submit a ticket). Requests received during holiday periods will be addressed as soon as possible when support operations resume.
In the meantime, we encourage you to visit the Support Center, where you can find a wide range of self-service articles and resources.