Welcome to the Support Center for Design Flex!
This article shows you:
How to search for articles and leave a help request
How to register your credentials to enable Sign in
How to submit and track your tickets
How to follow an article or section
Introduction
Users can access the Support Center, a comprehensive online library that is always available, filled with an extensive number of useful articles covering all aspects of the program with helpful guides, tips, tricks and troubleshooting. You can also get help from an agent using the live chat function which means a ticket will be created for you instantly. You can submit tickets, track your ticket status and see ticket history within the Support Center.
Users can access the Support Center by clicking the Help button in the program itself.
However, you can also access the Support Center directly through an internet browser. This can be useful when using a second screen or device to display an article whilst using your application on the main screen.
To open the Support Center in an internet browser window:
In the address bar, enter the URL:
https://design.support.cyncly.com/hc/en-us
Searching for articles and leaving a help request
The video below shows searching for articles and leaving a help request via the Live chat. You do not need to be signed in to achieve this.
Note: After entering your search query, press Enter on your keyboard to see an AI generated summary and a list of detailed article links.
Registering your credentials to enable Sign in
- Before accessing some of the Support Center features you will need to be signed in. If you are using the new Support Center for the first time you will need to register or reset your password.
- In the upper right corner of the Support Center click Sign in.
- On the Sign in window, click the Sign up link at the bottom left.
- Enter your name and email address. We suggest using the same email as you use to sign in to the software.
- You will receive an email with information on how to register.
Note: If you are an existing customer your email might be registered in our system, if this is the case the email you receive will request that you reset your password. If you are a new user you will be requested to create a password.
- Once you enter your new password you will be returned to the Support Center. You should see your name in the upper right corner. You can now Submit a Ticket or use My Tickets to track their progress.
Submit and track your tickets
The .gif below shows how to submit and track your tickets.
Note: You need to be signed in to submit or track a ticket. If this is your first visit to the support center please see section of this article on Registering your credentials.
Following an article or section
The .gif below shows how to follow an article or section, this can be very useful; for example to be notified of new articles in the What's New section, or to be notified when changes are made to the Hardware Requirements article. You will receive notifications via an email to your sign in address.
Note: You need to be signed in to follow an article or section. If this is your first visit to the support center please see section of this article on Registering your credentials.