From version 14.8 you will be able to send catalog errors from directly within Design without taking any extra steps.
Important Note: The Catalog Feedback tool is exclusively for reporting catalog-specific errors. For any other software feature problems, general questions, or inquiries, please redirect your request to our support team via our official channels: Phone, Chat, or Email.
- Select and right click the item with an error.
- Select the option Catalog error.
- In this window you will see important information such as your contact email, version of Design and the catalog and item details.
- In the Catalog Feedback window select from the dropdown options for Error Type.
- Add an explanation of the error you have identified in the box labelled Explanation.
- Click on Submit. This will be sent to the correct team within Cyncly to look into the error you have reported.
You will receive an email with the ticket details for the error you have reported. You can contact support or view your tickets and status of them on the support centre by logging in and selecting the option My Tickets.